The Papillon Sapa Hotel is located within a 20 minute walk to the town centre and features a tour desk, a spa & wellness centre and free Wi-Fi. The Papillon Sapa Hotel offers a convenient 24 hour reception as well as a beauty centre, meeting rooms and a dry cleaning service for the guests. Facilities at the hotel include a safe-deposit box, luggage storage and a car rental desk. There is a gift shop within the hotel. Wellness facilities include a spa bath / jacuzzi, and a relaxing massage session can be requested.

Rooms at the Papillon Sapa Hotel include cable / satellite channels, a TV and a safe. They also come with complimentary toiletries, a mini bar and an iron. The bathrooms have a hair dryer.

The Papillon Sapa Hotel's bar provides a relaxing setting for an evening drink. Guests can visit the area using the hotel's bikes for rent. An airport shuttle operates from the hotel.